Turnover drops £ 20million in high-end motorway services group as pandemic takes its toll


The turnover of a family-owned motorway services group in the market has reversed by more than £ 20million as the Covid-19 pandemic wreaks havoc.

Westmorland Ltd, which is behind Tebay Services, Gloucester Services, Cairn Lodge Services, J38 Truck Stop, Tebay Services Hotel and the Rheged Center, reported revenue of £ 83.4million for the 12 months ended 28 June 2020, against 104.6 pounds sterling. m during the previous year.

The accounts, which have just been published on Companies House, also show that its pre-tax profits fell from £ 3.2million to £ 2.6million over the same period.

The company was the UK’s first family-owned motorway service on roads and its locations include an on-farm shop selling locally produced food, a butcher shop with meat raised on its own farms and a kitchen serving made-to-order meals. house produced daily from local ingredients.

Farmers from the Cumbrian hills, John and Barbara Dunning, first started the business in 1972 when they opened Tebay Services when the M6 ​​passed through their farm.

In September 2019, the group created Tatton Services Ltd, a joint venture with the aim of advancing a new motorway service area.

During the year, the company increased wages for those on leave and launched an interest-free loan program for its employees who needed financial support.

A statement signed by the board of directors said: “The company has had a difficult year, given the impact of the Covid-19 pandemic.

“Performance has been strong through March 2020, but there was a significant impact in the fourth quarter due to the government’s Covid-19 restrictions.

“As a freeway service area company, we have remained open throughout the lockdown to serve customers who need to travel for work.

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“We have grown our offering to complement restrictions as they are introduced, expanding our range of options for take-out from our kitchens and prepackaged meats from our butcher counters to our on-farm stores.

“We have increased our outdoor seating capacity with the extended opening of our outdoor take-out shelters.

“In what has been an extremely difficult year for the company, we are optimistic for the year ahead.

“We anticipate that customers will be eager to return and our locations are very helpful to us with the expected stay of Great Britain.

“The pride we have in the way we’ve always done business will continue to be our compass.

“Getting on the right track in the decisions we make will be more important than ever in the coming year to protect the future of a company as it approaches 50 years.”


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